Careers and Job Postings - Employee Rewards and Recognition

Team of the Month

Monthly recognition for the amazing work that numerous teams, groups, committees and departments perform either on a regular or occasional basis that directly relates to any of our five cornerstones: People, Quality, Service, Growth and Finance. The Team of the Month is given a luncheon celebration hosted by Michael V. Sack, president and chief executive officer, banners listing their team name are featured throughout our facilities, they are given a framed certificate and the opportunity to present for give minutes at a Leadership meeting.

Team of Month Nomination Form

Nominate Team of the Month Online here

Nomination forms may also be picked-up in the Human Resources Office at either Lawrence Memorial Hospital of Medford or Melrose-Wakefield Hospital.

Team of the Month

Hallmark Health System Mammography

According to John Seccareccio, Director of Imaging Services, employee satisfaction survey results improved for Health Imaging/MWH by 9.1 to a score of 81; LMH improved by 11.1 to 92.7. Quality performance of the mammographers continues to run at a high level. Report turn-around time improves quality by assuring reports are sent to the physician in a timely manner and patients receive their lay letter within a week of service: FY11, 2.4 day average, FY12 Q1 2 days. Add View recommendations assure that all patients recommended for additional imaging have been notified. This is important to assure the patient receives the appropriate follow-up imaging. We are at 100 percent FY12 Q1. Once patients recommended for biopsies have been notified, we confirm that they have been scheduled at a HHS or other healthcare facility. This is important to ensure the patient receives the appropriate follow up imaging. For FY 12 Q1 this is at 100 percent. Positive Predictive Value: Abnormal mammograms yield additional diagnostic procedures, such as biopsies, recommended by the radiologist’s findings.  Effectiveness Goal: 25 - 40 percent. CY 12 28 percent. Our growth has increased from 4,641 in Feb to 4,929 in March.

Employee of the Month

Monthly recognition for the amazing work that an employee performs above and beyond their normal work responsibilities which aligns directly with any of our five cornerstones:  People,  Quality, Service, Growth and Finance. The Employee of the Month receives a $50 American Express gift card, $100 from the Medical Staff an Employee of the Month pin, a framed certificate and parking onsite for the month. Employees of the month are also considered for the Employee of the Year recognition. Employees of the Year are selected by the Rewards & Recognition Committee and receive one week of paid time off and $1,000.

Employee of the Month Nomination Form

Nominate Employee of the Month Online here

Nomination forms for Employee of the Year may also be picked-up in the Human Resources Office at either Lawrence Memorial Hospital of Medford or Melrose-Wakefield Hospital.

Employee of the Month 

Donna Sandler, Administrative Assistant, Nursing Department

Donna has been an employee with Hallmark Health System (HHS) since 2000. As an Administrative  Assistant in the Nursing Department, she has taken her role to new heights. Donna supports the ACNO and coordinates many activities for the entire Palliative Care Team. She is eager to assist in any way she  can. A good example of this is when she willingly expanded her role in order to assist the nursing directors at both hospitals with maintaining their schedules and managing any tasks that may be required.

In 2010, Massachusetts required councils at all hospitals to facilitate patients input on clinical and  operational issues and Donna has assumed the responsibility for coordinating these efforts under the Patient Advisory Council (PFAC). This is a very important venue for receiving patient feedback on system  initiatives and this role requires ongoing communications between Donna and the patient representatives to the council in order to make this a successful program. Donna’s customer focused attitude shines  through in all her communications and interactions. She interacts with staff from many areas and they consistently comment on her abilities, skills and most frequently her positive attitude. She is unfailingly kind, compassionate and helpful with an extremely high attention to detail. In addition to what her expected responsibilities are, she is also willing to take on other responsibilities such as facilitating nursing leadership’s holiday gift drives for local families and organizing celebratory activities. Donna is a true pleasure to work with; her work ethic not only contributes to the success of the Nursing Department as a whole  but to the success of the entire organization. Donna, thank you for all your hard work and dedication to HHS, we all truly appreciate what you do. Keep up the great work!

Way to Go Recognition

Monthly, on-the-spot recognition of five employees who perform an act that aligns directly with any of our five cornerstones:  People, Quality, Service, Growth and Finance. Way to Go winners are awarded a special Way To Go Lanyard and a $25 American Express gift card.

Did you know?

Managers can be recognized for going above and beyond as well as fellow co-workers. A manager can be recognized by being given a “Way to Go” card. You can find Way to Go nomination forms online below or you can pick-up a form in the Human Resources Department at both hospitals

Way to Go Nomination Form

Way to Go Form

Way to go Winners

Christine Bridgeford, Nutrtion Assistant, Melrose-Wakefield Hospital

When a patient was ordering her breakfast she mentioned that she was being discharged but had no  food at home. Chris looked at what the patient liked to order and sent up a tray with packaged food for  her to take home.

Leslie Chisholm, Lab Services Associate, Melrose-Wakefield Hospital

Recently, a woman’s son was assigned a project to research what a Phlebotomy Technician does and to  give a presentation, write a report and develop a business card pretending he was a technician.  Therefore, his mother brought him with her for her annual blood draw where they met Leslie. She spent significant time with her son telling him about how she came to be a Phlebotomy Technician and showing  him the entire process and supplies associated with her work. The woman’s son was thrilled and  fascinated. The teacher and his peers told him his presenation was the most interesting, thanks entirely  to Leslie’s input. He received an A on the project, but most importantly, the experience of learning from Leslie will not soon be forgotten and might just influence his future path. It is nice to know that our local hospital has such caring people.

Holly Faux, Process Improvement Specialist, Melrose-Wakefield Hospital

Holly is a consummate professional and skilled teacher when it comes to leading change, extracting data  and creating reports. She was able to source, analyze and simplify difficult data and teach us how to  create visuals that could be understood by all. She is genuine and very patient. We have all grown to depend on her expertise. Holly is a truly gifted member of the Hallmark Health System team and an  absolute pleasure to work with.

Kevin Preston, ACLS Instructor, Center for Professional, Development, Lawrence Memorial Hosptial

While deployed in Afghanistan, Kevin took the time to respond to an email about our manadorty  NetLearning requirements. He apologized for taking awhile to get back to the person who had sent the email because it was crazy over there. He started trying to do his CBTs from over there and was about to get into the system, but then the system crashed. He apologized about failing one of the courses but said he’d keep working on it.

Ankit Rohatgi, MD, Hospitalist, Melrose-Wakefield Hospital

A nurse wanted to thank Dr. Rohatgi for taking the time during a busy day to educate the House Officer  on the unit. Dr. Rohatgi is truly a team player.

Rewards & Recognition Committee

Nancy Cloutier, Co-Chair
Melissa Roberto, Co-Chair
Sue Courchesne
Tina Karas
Richard Kenny
Kenny MacEachern
Deb Murphy
Glenn Pippy
Holly Polito
Melissa Reppucci
Maureen Spinney
Phil Talluto
Bob Venza
Mary Vetree